Ordering clothes online is not the same as trying clothes on in a store and therefore we understand that there may be a need to return your Monsta items.
We want to ensure that you have every confidence in ordering from us and we have a comprehensive and fair returns policy. Our returns policy lasts 14 days from the date of order.Â If you wish to return your goods for exchange or refund, please ensure that you inform us within this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you havenâ€™t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youâ€™ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.Â If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 85 Palmford Place,Phoenix,TTT Centre,SHOP 7
Please Note: All hoodies and bottoms will be subject to an exchange postage fee due to the high cost to post the items. We absorb the original cost in the sale of the item.
Please ensure to follow the size guides to ensure you order the correct size.
If the item was marked as a gift when purchased and shipped directly to you, youâ€™ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnâ€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 85 Palmford Place,Phoenix,TTT Centre,SHOP 7.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If 14 days have gone by since your purchase, unfortunately we canâ€™t offer you a refund or exchange.
There are certain situations where a partial refund may be granted:
o Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
o Any item that is returned more than 14 days after delivery.